Syllabus

课程基本信息

课程名称：绩效技术基础及分析方法 授课时间：每周五1：30－3：50PM 授课地点：教师剧场 授课教师：段敏静  Email: duanm@indiana.edu 答疑时间：每周五 12：20－1：20PM 答疑地点：数字化学习实验室 每周五下午12:20至1:20为答疑时间. 对课程内容及作业有疑问的同学可以到数字化学习实验室找授课教师进行咨询. 如果在此时间之外有需要咨询的，请首先通过Email与授课教师联系，确定好时间后再咨询.

教学大纲及培养目标

本课程为绩效技术方向必修课程，课程内容主要涵盖以下三个方面：
 * 绩效技术基础
 * 工作及工作任务分析
 * 适用于绩效技术的数据收集及分析方法

具体说来，（1）绩效技术基础模块以绩效技术理论与模型为主，着重探讨绩效技术形成的理论背景，并分析各个绩效技术模型的特点、利弊以及如何在实际运用中创造性地使用模型. （2）工作及其任务分析模块是以组织中的各项实际工作为出发点，阐述工作分析、工作任务分析、流程分析、工作系统分析及知识工作内容分析等的涵义及分析方法. 通过对这些内容的探讨及在实际项目中的运用从而理解工作及其任务分析在实际组织运作中所扮演的角色和在提高组织及个人绩效中所能起到的作用. （3）数据收集及分析模块着重讨论在绩效技术的语境下如何使用一般社会学调查所运用到基本方法（如观察，采访，小组采访，问卷调查及组织文件收集），并在对某一项工作及其任务的实际分析中运用这些方法.

本课程旨在培养学生对概念及模型的理解及实际运用能力，强调学生的发现问题及解决问题的能力，团队协作能力，商务书写能力及沟通表达能力.

<span style="font-family: 华文细黑; font-size: 16pt;">学生须知
 * <span style="font-family: 华文细黑; font-size: 11pt;">准时上课，无特殊情况不许缺席. 凡无故缺课三次以上者，本课程成绩记零分.
 * <span style="font-family: 华文细黑; font-size: 11pt;">禁止抄袭. 凡作业发现有抄袭者，本课程成绩记零分.
 * <span style="font-family: 华文细黑; font-size: 11pt;">上课期间禁止接听或拨打电话. 请将手机调制成静音模式或关机.
 * <span style="font-family: 华文细黑; font-size: 11pt;">本课程大部分内容采用研讨会（seminar）的形式进行教授，每位同学都有义务在课前完成当周的阅读内容并积极参与课堂讨论.

<span style="font-family: 华文细黑; font-size: 16pt;">阅读

<span style="font-family: 华文细黑; font-size: 11pt;">本课程不安排指定的教科书，所有阅读文章均由授课教师提供，且全部为英文文章. 学生须按每周教课内容（见“每周课时安排表”）提前阅读文章. 每周所需阅读的文章请在课时安排表中查找.

<span style="font-family: 华文细黑; font-size: 16pt;">作业及成绩

<span style="font-family: 华文细黑; font-size: 11pt;">本课程不安排考试作为结业要求. 每位学生须以独立或小组的形式完成以下作业. 各项作业成绩的总和为本课程结业成绩.

<span style="font-family: 华文细黑; font-size: 11pt;">本课程一共有两项“大作业”及四项“小作业”，其具体内容及占成绩比重安排如下：


 * <span style="font-family: 华文细黑; font-size: 11pt;">大作业60％
 * <span style="font-family: 华文细黑; font-size: 11pt;">期中项目报告25％：工作流程分析（书面20％＋课堂演示5％）
 * <span style="font-family: 华文细黑; font-size: 11pt;">期末项目报告35％：工作分析报告（书面30％＋课堂演示5％）
 * <span style="font-family: 华文细黑; font-size: 15px; line-height: 22px;">小作业35％；
 * <span style="font-family: 华文细黑; font-size: 11pt;">绩效技术案例分析（10％）
 * <span style="font-family: 华文细黑; font-size: 11pt;">绩效技术模型分析（10％）
 * <span style="font-family: 华文细黑; font-size: 11pt;">工作描述实例分析（10％）
 * <span style="font-family: 华文细黑; font-size: 11pt;">课程总结报告（5％）
 * <span style="font-family: 华文细黑; font-size: 15px; line-height: 22px;">出勤5％

<span style="font-family: 华文细黑; font-size: 16pt;">每周课时安排表1

<span style="font-family: 华文细黑;">1授课内容及顺序基本按照本安排表教授；或有临时调整，将会提前通知. <span style="font-family: 华文细黑;">2 每项作业提交的时间为授课当周的时间. <span style="font-family: 华文细黑;">3 课后作业不定时安排，为非正式、不计入成绩但与课程内容紧密相关的内容.

<span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Course Introduction <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Student Introduction <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Course Expectations ||  || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">课后作业3： <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">制定个人学习目标 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">What Is Performance <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">What Is Technology <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">HPT Definitions <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Types of Performance Issues || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Irlbeck (2002) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Pershing (2006) P5-14 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Stolovitch (1999) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Gilbert (1978) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">ISPI Definition <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Swanson (2007) P. 60-61 ||  || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">GST <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">ISD <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Behaviorism || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Brethower (2006) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Dick (1993) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Molenda (2003a, b) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Rosenberg et al (1999)P25-35 ||  || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">HPT Models: <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Diagnosis & Process Models || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Rosenberg, William & Hutchinson (1999) P.36-39 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Wilmoth, Prigmore & Bray (2002) **__<span style="font-family: 华文细黑; font-size: 11pt;">Diagnosis models: __** <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Gilbert (1978) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Deterline (1993) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Wile(1996) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Tosti & Jackson (1997) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Rummler & Brache (1988) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Rosenberg (1990) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Binder (1998) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Rummler & Brache (1995) **__<span style="font-family: 华文细黑; font-size: 11pt;">Process models: __** <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Hutchison (1990) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Rosenberg (1996) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Molenda & Pershing (2004) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Pershing (2006) P.14-26 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">ISPI Model || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">小作业： <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">绩效技术模型分析 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Review Session ||  ||   || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">绩效技术实践分享 ||  ||   || 绩效改进案例分析 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">King (1998） <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Wykes，Swets & Rynbrandt (2000） ||  || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Job analysis, task analysis || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Invancevich (2007) P.151-155 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Ghorpade (1988) Introduction <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Jonassen, Tessmer & Hannum (1999) Chapter 1 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Swanson (2007) Chapter 9 ||  || 绩效技术案例分析 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Job description/Process analysis || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Gael (1988) <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Ghorpade (1988) Chapter 4 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Swanson (2007) Chapter10-11 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Swanson (2007）Chapter 7 ||  || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">观察与问卷调查 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Data collection for job/task analysis (1): <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Observation & survey || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Zemke (1982) Chapter 4-7 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">小作业： <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">岗位描述实例分析 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">采访，小组采访及组织文件收集 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Data collection for job/task analysis (2): <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Interview, focus group & organization records || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Zemke (1982) Chapter 8-9 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Thomas (2006) ||  || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">工作及其任务分析实例 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Special Session I: <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Job/Task Analysis Case ||  ||   || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Project presentation (I)-Process analysis
 * ~ ===授课周=== ||~ ===授课内容=== ||~ ===阅读文章=== ||~ ===作业2=== ||
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">2／22／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">课程简介
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">3／2／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">绩效技术简介:
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">3／9／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">绩效技术基本理论
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">3／16／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">绩效技术模型
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">3／23／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">复习单元
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">3／30／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">特别研讨会（一）：
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">4／6／2012 ||= 特别研讨会（二）：
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">4／13／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">工作及工作任务分析
 * = 4／20／2012 ||= 运动会／No class ||=  ||= 小作业：
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">4／27／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">岗位描述／工作流程分析
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">5／4／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">青年节/No Class ||  ||   ||
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">5／11／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">数据收集方法（1）：
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">5／18／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">数据收集方法（2）：
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">5／25／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">特别研讨会（二）：
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">6／1／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">期中项目报告演讲

<span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">程序性工作分析 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Procedural task analysis ||= Swanson (2007) Chapter 13 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">大作业： <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">期中项目报告 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: center;">Systems task analysis <span style="display: block; font-family: 华文细黑; font-size: 11pt; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: center;">知识工作内容分析 <span style="display: block; font-family: 华文细黑; font-size: 11pt; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: center;">Knowledge task analysis || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Swanson (2007) Chapter 14 <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">Swanson (2007) Chapter 15 ||  || <span style="display: block; font-family: 华文细黑; font-size: 11pt; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: center;">绩效技术实践中的 <span style="display: block; font-family: 华文细黑; font-size: 11pt; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: center;">成功与失败 <span style="display: block; font-family: 华文细黑; font-size: 11pt; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: center;">Special Session II: <span style="display: block; font-family: 华文细黑; font-size: 11pt; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: center;">What works and what doesn’t work in HPT? ||  ||   || <span style="display: block; font-family: 华文细黑; font-size: 11pt; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: center;">Project presentation (II)-Job/Task analysis ||   || <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">大作业：期末项目报告小作业： 课程总结报告 ||
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">6／8／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: center;">工作系统分析
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">6／15／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: center;">特别研讨会（三）：
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">6／22／2012 ||= 期末项目报告撰写 ||  ||   ||
 * <span style="display: block; font-family: 华文细黑; font-size: 11pt; text-align: center;">6／29／2012 || <span style="display: block; font-family: 华文细黑; font-size: 11pt; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: center;">期末项目报告演讲